CUSTOMER SERVICE HOURS

hello@kyodan.ca

Monday to Friday
9:00AM – 5:00PM EST
(Closed on Saturday and Sunday)

A customer service representative will respond to your original email within 24hrs.

RETURNS & EXCHANGES

Kyodan offers free returns and exchanges on merchandise that has not been worn, washed, or altered, and has all original tags attached, within 14 days of placing your order.

If you wish to return or exchange any items in your order, please contact us at hello@kyodan.ca with your order number and item(s) you would like to return. 

Returns are processed within 2 business days of their reception in our warehouse. All refunds are issued via the original payment method and will be confirmed via email notification. All refunds are subject to processing times determined by the bank or payment institution by which payment was issued

Exchanges are processed within 2 business days of their reception in our warehouse. Any difference in cost will be charged or refunded prior to the shipment of new item(s). Should the new item exceed the cost of the returned item, an invoice and payment link will be sent via email to process the difference. Shipping will occur once payment is received. Kyodan is not responsible for any delay in exchange caused by pending payment. Please allow for regular processing times (up to 4 business days) to receive your updated tracking number from the time of return confirmation and/or payment of order balance.

Kyodan is not responsible for the cost of any returns sent through other means than the provided pre-paid return label.

 

U.S. RETURNS & EXCHANGES

For U.S. and international returns & exchanges, please contact us at hello@kyodan.ca with your order number and the item(s) you would like to return. We will provide you with the necessary information and paperwork needed to complete an international return or exchange. 

Kyodan is not responsible for any delays or fees occurring as a result of the paperwork being excluded. Any fees accrued by Kyodan as a result of missing or incomplete provided paperwork will be deducted from the order reimbursement.